FAQ
What materials are your canvases made of?
Our canvases are made of high-quality Poly Cotton.
How long does it take to receive my order?
Orders ship in 5-7 days.
What is your refund policy?
We will refund your order if the product arrives damaged.
How do I know my photo will look good on a canvas?
Our expert professional designers will preview your photos and advise you if it won’t look wonderful! Please keep an eye out for a message from us if this is the case.
Can I see a preview of my custom canvas before it's made?
Yes!
What if my image does not meet your quality standards?
Our professional preview team will advise you if there are any image quality issues.
Can I include multiple pets in my custom artistic pet canvas?
Yes! Multiple pet photos are fun. Make sure to follow photo guidelines and ensure each pet in a photo is completely visible.
Do you accept photos of other pets besides dogs and cats?
Yes, we love all pets!
How do I clean and maintain my canvas?
Feather dusters are sufficient for cleaning dust off the canvas.
Are your canvases fade-resistant?
Yes, our canvases are printed with UV ink so they are fade resistant.
Do you offer bulk orders for custom canvases?
Yes, please contact us with your inquiry at info@capitolgroup.net and we will get back to you with a quote.
What if I want a canvas in a size not offered online?
For custom sizes, please reach out to info@capitolgroup.net with your desired size and any questions you have.
How can I contact customer support?
Reach our customer support by emailing info@capitolgroup.net with any questions or concerns.
How do I upload my photo for the custom canvas?
In the custom canvas listing, there is an option for a file upload underneath the size variation selector. Please select "File Upload" and then pick the photo you want to be shown on the canvas. Make sure to follow any guidelines listed in the product description.
